CANCELLATION & REFUNDS
At The Luv Box Pk, we understand that plans can change. While we strive to deliver the most beautiful floral arrangements and luxury gifts, we also want your shopping experience to be smooth and worry-free. Below is our official cancellation and refund policy, designed to keep both quality and customer satisfaction in mind.
📞 How to Cancel or Modify Your Order
If, for any reason, you need to cancel or make changes to your order, you can reach us by:
- Calling: +92 307 5187303
- Emailing: [email protected]
Please provide a minimum of 72 hours’ notice prior to your requested delivery date for any changes or cancellations to be processed.
🚫 Orders That Cannot Be Cancelled or Changed
We sincerely regret that we cannot accept cancellations or changes for the following:
- Perishable goods that have already been dispatched (e.g. fresh flowers, cakes).
- Customized orders once the personalization process has begun.
- Peak event orders (e.g. Valentine’s Day, Mother’s Day, Eid, etc.) if the order was placed or processed four days or less before dispatch.
📩 Cancellation Confirmation
All cancellation or change requests will be confirmed via email. Once your request has been acknowledged and approved, we will proceed with processing your refund.
💳 Refund Policy
Once your cancellation has been approved, refunds will be processed within 14 working days.
Refunds are only applicable under the following conditions:
- The order qualifies under our cancellation window.
- The product was not dispatched or customized.
- The delivery was not completed due to an error on our end.
Please note:
No refunds will be issued in the following cases:
- The recipient refuses to accept the delivered item.
- You decline the order after confirming it by clicking the “Place Your Order” button.
- Perishable items have already been prepared or dispatched.
ℹ️ Important Notes
- Once you click ‘Place Your Order’, you agree to our Terms & Conditions.
- As a luxury gift shop in Islamabad, we take great care in fulfilling each order with precision and passion.
- For flower delivery refunds in Islamabad, please reach out within 48 hours of your scheduled delivery to raise any concerns.
For any further queries regarding our cancellation and refund policy, don’t hesitate to contact us at [email protected].